Contact Centre

What we do

New Business
New Business
Customer Service
Customer Service
Operations Support
Operations Support
Collections
Collections
Outbound Direct Marketing
Outbound Direct Marketing

The CAPFIN Contact Centre is at the heart of our business and plays an integral role in managing the entire customer life cycle from acquisition to ongoing customer services and retention. Having won in several categories at the BPESA National Awards in 2015 and 2016, as well as the CCMG Awards in 2018, we continue to play an active role in the BPO sector of the Western Cape.

Our people are our most important strategic asset. Not only are we successful as a business, but we have also successfully employed staff who are vibrant, diverse, multi-skilled, youthful, energetic, inspired and dynamic. Our culture is a strong motivator amongst prospective employees. Through our way of thinking and behaving, we undertake our tasks and challenges with a positive attitude and ensure we have time to wind down and have fun.

Our skills development programmes are also among some of the best in the industry and our staff are constantly coached, mentored and developed. Over the years, through CAPFIN’s exciting in-house Khula Programme, numerous employees have grown from Consultants into successful Team Leaders and Junior Contact Centre Managers.

You can enjoy an exciting career in the contact centre in any one of the following departments:

  • New Business – a dedicated team who on-boards our customers in a kind and friendly manner.
  • Customer Services – an enthusiastic team who walks in the shoes of our customers by listening and being responsive to their needs.
  • Direct Marketing – an energetic team focused on achieving both customer needs and business goals.
  • Collections – a target driven team that is highly successful and innovative at rehabilitating customers with arrear accounts.
  • Operations Support – an internal support service provided by our QA and Workforce Optimisation teams through connection, communication and collaboration.

At CAPFIN, our social calendar is always filled with activities, where we see employees coming together in true team spirit. Departmental campaigns and competitions, dress-up theme days and in-house wellness events add to the excitement of being a part of our team. If you are looking for a great working environment with competitive hourly rates, then CAPFIN is the company for you!

MEET THE TEAM

Ilse Oosthuizen

Ilse Oosthuizen

Executive: Contact Centre
Melanie-Joy Stemmet

Melanie-Joy Stemmet

Operations Support Manager
Omar Parker

Omar Parker

Customer Services Operations Manager
Jacques Loubser

Jacques Loubser

Sales Operations Manager
Clenton McCarthy

Clenton McCarthy

Collections Operations Manager

Proud winner of BPESA Best Captive Contact Centre Award 2015 and 2016

Proud winner of BPESA Best Captive Contact Centre Award 2015 and 2016

For me it’s the feeling of “Home” that makes it special, I do not have any relatives in Cape Town, however being at Capfin makes me feel like part of an extended family.

Sibusiso
Sibusiso