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Contact Centre Team Leader
We have an exciting opportunity for a Team Leader in our Customer Services Department. The purpose of this job will be to manage a team of Consultants to achieve operational and performance targets, to ensure a professional company image is at all times portrayed by all Contact Centre Consultants.
We have an exciting & challenging position for an experienced person who is highly meticulous and enjoys working in a fast-paced environment. The purpose of this role is to monitor the intra-day activities in operations and advise appropriate steps to address variations to the planned forecast and schedule, as well as ensuring the workforce management system has accurate information for payroll p